Broadband and landline customers will soon be able to switch provider in a one touch process, Ofcom announced this week.
The aim is to make switching telecoms firm quicker and easier with residential customers only having to contact their new company rather than both the new and old.
As a result, customers should be able to switch in as little as one day, where possible and the aim is to remove a major barrier to moving provider.
Households can already switch between providers on Openreach’s copper network, such as BT, Sky and TalkTalk by following a process where their new provider manages the switch.
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